Returns & Refunds Policy
At The Gourmet Merchant, we want you to love your food products! We offer a 30-Day Return Policy on our entire catalog, covering both defective and non-defective items.
1. Return Window & Eligibility
Return Window: You have 30 days from the date of delivery to initiate a return claim.
Product Condition: We accept return claims for items in New condition (unopened, unused, and in original packaging). Due to strict local health and food safety regulations, we cannot accept return claims for food items that have been opened or altered.
Return Fees & Shipping: $0.00 (Free). There are no restocking fees or return shipping charges.
2. How to Initiate a Return Claim
To process a return, please do not mail items back to our warehouse without prior authorization. Contact our team at sales@thegourmetmerchant.com with:
Your order number
The reason for your return claim (e.g., change of mind, damaged in transit, incorrect item)
A photo of the product (showing it is unopened, or showing the defect/damage)
Resolution & Refund Method:
Once your claim is submitted and verified, your return will be fully resolved via a digital store credit voucher issued via email within 3 business days. This store credit can be used across our entire catalog and does not expire.
Correspondence Address:
31-33 McNamara Street, Macleod, VIC 3085
(Please note: Physical returns are handled digitally; do not mail items to this address without a return authorization number).